Return Policy

We want you to be 100% happy with the goods you order, the service you receive and the way we apply your logo or branding. In addition, we guarantee the quality and workmanship of our products for 30 days from the day you receive your order. If you have a quality concern, please contact us.

Privacy Policy

  1. About this Data Privacy Statement

1.1  This policy explains when and why we collect personal information about our clients, how we use it and how we keep it secure and your rights in relation to it.

1.2  We may collect, use and store your personal data, as described in this Data Privacy Statement and as described when we collect data from you.

1.3  We reserve the right to amend this Data Privacy Statement from time to time without prior notice. You can view any updates on quillsuk.co.uk/privacy-policy 

1.4   We will always comply with the General Data Protection Regulation (GDPR) when dealing with your personal data. For the purposes of the GDPR we will be the ‘Data Controller’ and our secure I.T. systems used internally are the ‘Data Processors’.

2. Who are we?

2.1 We are Quills Office Supplies Ltd (known as Quills Group), Company Registration No. 04836249, head office address is Unit 2, Spitfire Business Park, 1 Hawker Road, Croydon, Surrey, CR0 4WD. Tel. 0845 078 0324

3. What personal data do we hold and where?

3.1 Your personal data may be shared with third parties who are our service providers / data processors and they have signed contracts to maintain and store your data, adhering to the General Data Protection Regulation.

3.2 The type of personal data we hold can include:-

  • Employee name
  • Mobile number (for home or field based employees)
  • Email address
  • Home address (for home or field based employees)

4. Why is my personal data stored?

4.1  Your data is stored to enable us to supply and distribute goods and services when you have placed an order with us OR your employer has and your  details were provided as a point of contact.

5. How do we process your data?

5.1  When an order is processed from our online ordering system (SSL encrypted) it then drops into our back office system (SSL encrypted/cloud based) ready for processing and delivery.

5.2  Delivery data is transferred into a secure online portal which transfers into our back office system.

5.3 Drivers are assigned an individual route plan to their PDA (Personal Digital Assistant / smart phone) and can only see their own route.

5.4 The driver delivers to the address shown on the order and customer information is shown here until the delivery/collection is completed or once the route has ended (min 1 day – max 5 days).

5.5 Your data will never be transferred outside of the UK without your consent.

5.6 We will never sell your personal data.

5.7  Should you no longer be responsible for purchasing  and would like your data deleted just send us an email to datacontroller@quillsuk.co.uk and we will delete your data within 48 hours.

5.8 Should you require your personal data be updated simply email datacontroller@quillsuk.co.uk

6. Who are the ‘Data Controllers’ at Quills Group?

6.1 Sarah Pask is our Data Controller who is supported by Managers within each area of the business at Quills, please see below.  Please email datacontroller@quillsuk.co.uk should you wish to talk to us about your data.

  • Sarah Pask – HR & Communications Manager (Primary Contact)
  • Allan Gray – Sales Support Manager
  • Danielle Davies – Accounts Manager
  • Adam Benbow – Operations Director


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